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The Head of IT Support is responsible for the effective management, development, and operation of the university’s IT support systems. This role leads the IT support team to provide a stable, secure, and efficient technology environment for academic and administrative operations. The position involves direct oversight of infrastructure management, hardware procurement, network administration, and end-user support services.

• Oversee and maintain the university’s network infrastructure, including routers, switches, firewalls, and wireless systems.
• Ensure the proper configuration, security, and performance of all operating systems across faculty and administrative systems.
• Manage user accounts, permissions, backups, and software updates to support daily academic and operational tasks.
• Lead the IT support team, ensuring timely resolution of helpdesk tickets and providing ongoing coaching and training.
• Develop and maintain a ticketing system for tracking and responding to technical support requests from faculty, staff, and students.
• Manage the installation, maintenance, and troubleshooting of office software (MS Office, antivirus, productivity tools, etc.).
• Oversee the procurement and deployment of IT equipment, including PCs, laptops, and accessories, aligned with university standards.
• Coordinate installation and maintenance of classroom and auditorium AV systems including projectors and presentation hardware.
• Supervise the installation and support of printers and other peripherals across the university.
• Monitor and enforce IT security protocols and compliance with university data protection policies.
• Manage the department’s budget and procurement planning in line with institutional goals.

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3–5 years of experience in IT systems administration or support, with at least 1–2 years in a leadership role.
• Experience in managing complex networks, Windows/Linux systems, and IT infrastructure.
• Strong understanding of cybersecurity principles and data protection practices.
• Fluent in English and Russian; knowledge of Uzbek is an advantage
• Experience in an academic or higher education environment.
• Strong leadership, communication, and team management skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Customer-service orientation and continuous improvement mindset.